Tribe / Monthly Billing Refund Policy

The Tribe program is billed recurringly on a monthly basis. Refunds for monthly payments are generally not offered, except in exceptional cases.

48-Hour Exceptional Refund Window

  • Refunds may be requested within 48 hours of the monthly billing date for exceptional cases (e.g., accidental charge).

  • Refund requests after 48 hours are not eligible.

Key Notes

  • Monthly billing continues automatically unless the membership is cancelled.

  • Refunds are rare and only granted under exceptional circumstances.

Billing or Technical Errors

  • If a billing or cancellation request was submitted on time but not processed correctly due to a technical or internal error, a refund will be issued.

  • Verified technical issues preventing access may also qualify for a refund on a case-by-case basis.

Refund Processing

  • Approved refunds are issued to the original payment method within 5–10 business days.

  • Access to the program for that month will be revoked once the refund is processed.

Back Pain Course – Full Course Refund Policy

Our Back Pain Course is designed as an intentional, structured program to support meaningful improvement. Refunds are conditional, to ensure learners have given the course a fair chance.

Refund Eligibility

  • Refunds are available only if the learner has completed at least 80% of the course.

  • After completing 80% of the course, if you do not experience meaningful improvement, you may request a full refund.

Requests Before 80% Completion

  • Refunds are not available if you have completed less than 80% of the course.

  • We encourage you to continue and complete the course so you have given it a fair chance before requesting a refund.

EMI / Installment Payments

  • For courses purchased via EMI or installment plans, continued access to the course requires timely payment of each installment.

  • If an EMI payment is missed or fails, course access may be temporarily suspended or revoked until payment is resolved.

  • Refund eligibility remains subject to the 80% completion requirement, regardless of payment method.

Refund Processing

  • Approved refunds are issued to the original payment method within 5–10 business days.

  • Access to the course will be revoked once the refund is processed.